Policies & Procedures
Cancellation Policy
Please remember that we are moving your order forward as quickly as we can to ensure it leaves our facility within our production schedule.
You are ordering custom product. No cards are pulled from a shelf. Regardless of an order’s need for a proof, EACH card is created to your specifications when you place your order and is printed inside our facility. Due to the nature of our business, the speed at which orders must be processed, the effect your cancellation has on other customers, and the cost and labor it takes to manage a cancelled order, a cancellation at any time will result in a cancellation fee. In addition, as a courtesy we absorb all credit card fees for your order. However the payment of these fees is nonrefundable and if an order is cancelled or reduced, 4% along with the fees detailed below, will be reduced from all refunded totals.
If you feel you have made an error or need a change to an order please call and we will assist in correcting the order without a need to reorder or cancel the existing order. Our goal is for you to be fully aware of the repercussion of a cancelled order, not to collect fees. Please call with any questions or concerns prior to ordering.
In addition to the 4% above, the cancellation fee is determined by the progress made to your order when the cancellation is requested.
SAME DAY CANCELLATION: Orders cancelled within the same day, where no proof has been generated, will be charged a flat $10 fee, with all other order charges being refunded in full..
CANCELLATION AFTER PROOFS: Orders that have received a proof will incur a minimum charge of $30. This fee minimally helps offset the labor cost of managing your order, creating and sending your proof. A cancellation after three rounds of proofs will result in a charge of no less than $60, with all other order charges being refunded in full. Cancellation of the proofed item but not the order (proofed customization of the card front, inside or envelope) will result in the fees included here with all other charges for that item refunded in full.
CANCELLATION OF PREPRINTED SIGNATURES: The $50 signature fee is nonrefundable. Whether you change your mind, run out of time, or didn’t mean to select “yes” your $50 fee remains so please ask any questions you need answered, before placing your order.
CANCELLATION WHEN IN PRODUCTION: Orders cancelled after they reach production (after approval of proof, signatures have been received - or when no proof is required) will be assessed fees depending on how far through production the order has gone.
Return Policy
We understand that you purchase greeting cards as a gift for clients, vendors, donors, staff, friends, and loved ones. At Industry Greetings we always want our cards to make a great impression for you and your organization. Our workmanship is guaranteed 100%. If you receive your card order and find a defect in the product or a mistake that we have made, we will make it right. We will replace cards and/or envelopes as needed or provide a refund without issue. We suggest you open your card order immediately upon receipt to ensure everything meets your satisfaction. Although our Return Policy covers an entire 30 calendar days from date of delivery, the sooner an issue is observed the quicker a resolution may be managed. Please contact us immediately and keep all packaging as your original product may need to be returned for replacement product to be shipped or a refund to be processed.
If your card order includes a spelling, grammar or other error that was missed when you or another in your company placed the order, or if an error was missed on a proof and the proof was approved, we are not able to reprint the card order at no cost, however we suggest contacting us as we will do our best to assist with a discounted reprint whenever possible.
Please know that while we review orders for accuracy to the best of our ability, we may miss mistakes made during your ordering process. We may not recognize incorrect spelling of names, companies, or locations. We don’t know if you’ve omitted something or used the wrong zip code. We strongly suggest reviewing all pertinent information prior to submitting your order, reviewing it again when you receive your order confirmation, and once more during the proofing stage should your order be one that receives a proof.
Ownership & Use Policy
You are purchasing a set number of printed greeting cards only. You are not purchasing art or any rights to reproduce the card or any images. All card images are copyrighted and solely owned by House of Cards (a dba of ON-PRESS Printing Services Inc.). Although we appreciate your interest, use of our art (with or without your company branding) whether in print or digitally, including but not limited to, social media pages, personal websites, blogs, emails and newsletters, is strictly prohibited.
We reserve the right to cancel blank, small quantity orders without administrative approval due to copyright concerns. Any copyright infringement will be pursued to the fullest extent of the law.
Submission & Copyright Policy
When you submit information, logos, images or other material product whether through our website, email, in person, by fax or mail you represent and warrant that you possess any necessary rights, ownership and authority with respect to your Submission and that your Submission does not and will not infringe upon, or in any way, violate any intellectual property or proprietary rights of another. You further warrant that any identifiable person in any photograph/image provided for placement on or in greeting cards has provided consent and/ or permission as to the use of said image.
We reserve the right to request evidence of authority or ownership, written consent or other information as we deem necessary and sufficient.
Production Procedure
Your order is created and produced specifically for you - it is not pulled (stock) from a shelf. Even cards ordered blank inside are created as ordered. Items without pre-printed signatures, image alteration or a logo generally ship within roughly 5-7 business days. This time frame may vary - lengthening during the months of October through December. Altering the face of cards, adding logos and/or preprinted signatures typically adds 2-5 business days to your order production. We encourage you to call for a current production schedule if you have any concerns.
Proofing Procedure
Proofs are created for orders that include custom greetings, logos or other card alterations when ordered within the Classic Order Method. Depending on the time of year that your order is placed, proofs will typically increase the production time of your order an additional 2-5 business days. Orders will generally not move forward into production until we receive a proof approval. Should your order be awaiting approval for an extended period, or near the Christmas holiday, we may move your order forward without approval, with the understanding that no order change request indicates acceptance as proofed. Should your order be one that requires a proof and you do not see a proof within 5 days you should contact us immediately as there is likely an issue. To reduce the likelihood of lost or missing proofs, please add our customerservice@industrygreetings.com email to a safe list so emails from Industry Greetings with proof / signature sheet attachments land safely in your inbox rather than fall to spam/junk folders or are deleted entirely from your email server.
Card orders made within the Classic Order Method with only a standard greeting, with or without personalization, and/or envelope imprint move directly into production with NO proof. Check all entered text carefully in the preview, in the cart, and again upon receipt of your order confirmation email. This text will print as you have typed it and as you see it on your receipt. Contact us immediately for any needed changes.
Proofs are also not created for orders placed within the Designer Order Method as you are creating, designing and approving your own design online prior to completing your order. Check all work before adding your card to cart as you are no longer able to view your design once approved. Should you wish to retain the designs you approve, we suggest taking screen shots of each panel (front, inside card top half, inside card bottom half, envelope) prior to clicking the “add to cart” button for your records.
Shipping Procedure
Except in very rare cases we ship all card orders via UPS with a multitude of service methods available to choose from. United States customers may select ground, 3-day, 2-day or next day air service. Not all methods are available to all locations; very rural service areas may have a limited number of methods to select from. International customers may select from a variety of International services depending on location in the world. These are all air service options and include brokerage charges with the sole exception being UPS shipments to Canada when Standard has been selected, which is the equivalent to ‘ground’ domestic service. The Standard shipping charges are usually quite a bit lower however broker fees are not included so keep this in mind when making your shipping method selection.