Policies & Procedures

Cancellation Policy

Please remember that we are moving your order forward as quickly as we can to ensure it leaves our facility within our production schedule. 

You are ordering custom product. No cards are pulled from a shelf. Regardless of an order’s need for a proof, EACH card is created to your specifications when you place your order and is printed inside our facility. Due to the nature of our business, the speed at which orders must be processed, the effect your cancellation has on other customers, and the cost and labor it takes to manage a cancelled order, a cancellation at any time will result in a cancellation fee.  In addition, as a courtesy we absorb all credit card fees for your order. However the payment of these fees is nonrefundable and if an order is cancelled or reduced, 4% along with the fees detailed below, will be reduced from all refunded totals.

If you feel you have made an error or need a change to an order please call and we will assist in correcting the order without a need to reorder or cancel the existing order.  Our goal is for you to be fully aware of the repercussion of a cancelled order, not to collect fees. Please call with any questions or concerns prior to ordering. 

In addition to the 4% above, the cancellation fee is determined by the progress made to your order when the cancellation is requested. 

SAME DAY CANCELLATION: Orders cancelled within the same day, where no proof has been generated, will be charged a flat $10 fee, with all other order charges being refunded in full..

CANCELLATION AFTER PROOFS: Orders that have received a proof will incur a minimum charge of $30. This fee minimally helps offset the labor cost of managing your order, creating and sending your proof. A cancellation after three rounds of proofs will result in a charge of no less than $60, with all other order charges being refunded in full. Cancellation of the proofed item but not the order (proofed customization of the card front, inside or envelope) will result in the fees included here with all other charges for that item refunded in full.

CANCELLATION OF PREPRINTED SIGNATURES: The $50 signature fee is nonrefundable. Whether you change your mind, run out of time, or didn’t mean to select “yes” your $50 fee remains so please ask any questions you need answered, before placing your order.

CANCELLATION WHEN IN PRODUCTION: Orders cancelled after they reach production (after approval of proof, signatures have been received - or when no proof is required) will be assessed fees depending on how far through production the order has gone. 

 

Return Policy

At Industry Greetings, we understand that your greeting cards are more than just printed products. They represent your business and the relationships you've worked hard to build. We want every card you send to make a wonderful impression, and we proudly stand behind the quality of our workmanship.

If your order arrives with a manufacturing defect or an error made by Industry Greetings, please contact us so we can make it right. Depending on the circumstances, we will replace the affected cards and/or envelopes or provide an appropriate refund.

IMPORTANT — PLEASE INSPECT YOUR ORDER UPON DELIVERY

We strongly encourage you to open and carefully inspect your greeting cards immediately upon receipt, even if you do not intend to mail them for several weeks.

Our standard return and issue-reporting period is 30 calendar days from the date of delivery. Please notify us within this period of any printing defects, missing items, or errors so we can address them promptly.

Delayed Inspection & Expedited Shipping

We understand that customers sometimes purchase their holiday cards well in advance of their intended mailing date. However, discovering an issue weeks after delivery can significantly limit the time available to make corrections.

While we will always make every reasonable effort to assist our customers, delays in reporting an issue may affect our ability to provide replacement cards within your desired mailing schedule.

When expedited production or shipping is requested because an order was not inspected promptly, additional charges may apply. Any such charges will be discussed with you before proceeding.

Customer-Provided Information & Proof Approvals

If an order contains a spelling, grammar, layout, or other error resulting from information submitted by the customer, or an error that was present on a proof subsequently approved by the customer, we cannot provide a complimentary reprint. However, we encourage you to contact us, as we will do our best to assist with a discounted replacement order whenever possible.

Although we carefully review orders throughout our production process, we may not recognize incorrect names, company information, addresses, or other details provided by customers. We strongly recommend reviewing all information during ordering, upon receiving your order confirmation, and again when approving proofs.

Our Commitment to You

If you discover a problem after the standard 30-day period, please don't hesitate to contact us. We value our customers and will always do our best to find a reasonable solution.

Please retain your original cards and packaging until any reported issue has been resolved, as we may request photographs or the return of affected products.

Nothing in this policy limits any rights or remedies provided by applicable law.

 

Ownership & Use Policy

The purchase of Industry Greetings greeting cards includes only the specified quantity of printed cards ordered. Purchasing our cards does not transfer ownership of, or grant any rights to reproduce, modify, distribute, or otherwise reuse, the original artwork, illustrations, or designs featured on those cards.

All original Industry Greetings card artwork, illustrations, designs, and proprietary creative elements are protected intellectual property owned by House of Cards (a dba of ON-PRESS Printing Services Inc.) or their respective rights holders.

Unless expressly authorized in writing, reproduction or reuse of Industry Greetings artwork, whether or not customized with your company name, logo, or other personalization, is strictly prohibited. This includes, but is not limited to, reproduction in other printed materials, digital publications, websites, social media, blogs, emails, newsletters, and AI-generated content. These restrictions do not prevent customers from distributing the physical greeting cards purchased from Industry Greetings for their intended purpose.

Industry Greetings reserves the right to review, decline, or cancel orders involving blank cards, unusually small quantities, or other circumstances that raise reasonable copyright or unauthorized reproduction concerns.

 

Submission & Copyright Polilcy 

When submitting artwork, logos, photographs, illustrations, designs, or other materials for reproduction, whether through our website, email, in person, by fax, or by mail, you represent and warrant that you possess all necessary ownership rights, licenses, permissions, or legal authorization for their intended use and reproduction.

This responsibility applies to all submitted materials, including artwork created or modified using generative artificial intelligence (AI), and any copyrighted source images or reference materials used in the creation of that artwork.

By submitting materials to Industry Greetings, you confirm that their intended reproduction will not infringe upon or otherwise violate the copyrights, trademarks, intellectual property rights, or other protected rights of any third party.

For third-party logos, written authorization from the appropriate rights holder is required. Industry Greetings reserves the right to decline or remove any third-party logo when adequate authorization has not been provided.

Additionally, any identifiable individual appearing in a photograph or image submitted for reproduction must have provided the necessary consent or permission for the intended use of their likeness.

Industry Greetings reserves the right to request evidence of ownership, authorization, licensing, or consent whenever deemed necessary. We may refuse or cancel any order involving materials for which satisfactory authorization cannot be established.

 

AI-Generated Artwork & Unauthorized Reproduction Policy 

Industry Greetings accepts artwork created or modified using generative artificial intelligence (AI), provided the customer possesses the necessary legal rights and permissions to use and reproduce all applicable source materials and submitted content.

The use of copyrighted artwork to generate, recreate, imitate, or produce substantially similar designs incorporating protected creative elements without proper authorization may constitute copyright infringement under federal law.

The use of generative AI does not automatically eliminate or override the intellectual property rights of the original copyright owner. Altering colors, modifying design elements, removing watermarks, or using AI to redraw or recreate an existing illustration does not, by itself, establish a new and independent right to reproduce protected artwork.

All original Industry Greetings artwork, illustrations, card designs, and proprietary creative elements are protected intellectual property. Without our prior written authorization, these materials—including watermarked website images and product previews—may not be copied, uploaded, or used as source material, reference imagery, or instructional input for any AI-generative system.

This prohibition includes AI-assisted reproductions, image-to-image recreations, traced illustrations, modified copies, and derivative artwork incorporating protected elements of our original designs. It applies whether or not the resulting artwork retains the original watermark, colors, wording, or other identifying features.

Industry Greetings reserves the right to refuse production of artwork suspected of unauthorized reproduction or copyright infringement.

Copyright infringement may carry significant legal consequences. Under Title 17 of the United States Code, including 17 U.S.C. §§ 502, 504, and 505, copyright owners may be entitled to injunctive relief, financial damages, statutory damages, and recovery of attorney's fees where permitted by law.

Industry Greetings reserves the right to pursue any and all remedies available under applicable copyright law.

All rights reserved. No Industry Greetings copyrighted artwork may be reproduced, modified, or used in AI-assisted generation without express written authorization.

 

Production Procedure

Your order is created and produced specifically for you - it is not pulled (stock) from a shelf.  Even cards ordered blank inside are created as ordered. Items without pre-printed signatures, image alteration or a logo generally ship within roughly 5-7 business days. This time frame may vary - lengthening during the months of October through December. Altering the face of cards, adding logos and/or preprinted signatures typically adds 2-5 business days to your order production. We encourage you to call for a current production schedule if you have any concerns.

 

Proofing Procedure

Proofs are created for orders that include custom greetings, logos or other card alterations when ordered within the Classic Order Method. Depending on the time of year that your order is placed, proofs will typically increase the production time of your order an additional 2-5 business days. Orders will generally not move forward into production until we receive a proof approval. Should your order be awaiting approval for an extended period, or near the Christmas holiday, we may move your order forward without approval, with the understanding that no order change request indicates acceptance as proofed. Should your order be one that requires a proof and you do not see a proof within 5 days you should contact us immediately as there is likely an issue. To reduce the likelihood of lost or missing proofs, please add our customerservice@industrygreetings.com email to a safe list so emails from Industry Greetings with proof / signature sheet attachments land safely in your inbox rather than fall to spam/junk folders or are deleted entirely from your email server.

Card orders made within the Classic Order Method with only a standard greeting, with or without personalization, and/or envelope imprint move directly into production with NO proof. Check all entered text carefully in the preview, in the cart, and again upon receipt of your order confirmation email. This text will print as you have typed it and as you see it on your receipt. Contact us immediately for any needed changes. 

Proofs are also not created for orders placed within the Designer Order Method as you are creating, designing and approving your own design online prior to completing your order. Check all work before adding your card to cart as you are no longer able to view your design once approved. Should you wish to retain the designs you approve, we suggest taking screen shots of each panel (front, inside card top half, inside card bottom half, envelope) prior to clicking the “add to cart” button for your records.

 

Shipping Procedure 

Except in very rare cases we ship all card orders via UPS with a multitude of service methods available to choose from. United States customers may select ground, 3-day, 2-day or next day air service. Not all methods are available to all locations; very rural service areas may have a limited number of methods to select from. International customers may select from a variety of International services depending on location in the world. These are all air service options and include brokerage charges with the sole exception being UPS shipments to Canada when Standard has been selected, which is the equivalent to ‘ground’ domestic service. The Standard shipping charges are usually quite a bit lower however broker fees are not included so keep this in mind when making your shipping method selection.